1.FAQ – General

Question 1.1. In what date-centers your servers are placed?
Question 1.2. Do you have test accounts?
Question 1.3. Is it possible to replace contact info in the account panel?
Question 1.4. What payment methods exist?
Question 1.5. Is it possible to choose payment with WebMoney on you site during the moment of registration?
Question 1.6. How to fill up account balance (how to pay the following accounting period)?
Question 1.7. How to pay with WebMoney if there is no Internet Explorer available,
and it is not convenient to pay through merchant.webmoney.ru.?
Question 1.8. Preliminary dialogue with technical support was not present at the moment of hosting/VDS purchase.
How to learn - whether it is accepted payment (is processed) or not?
Question 1.9. Is it possible to pay for a hosting/VDS only for a half-month or it is obligatory only for full month?
Question 1.10. How to change billing period for a hosting/VDS?
Question 1.11. How to change tariff plan for a hosting/VDS?
Question 1.12. The traffic (GB) is ingress, egress or summary?
Question 1.13. In what cases account will be canceled or deleted?
Question 1.14. Have you a moneyback?
Question 1.15. What type of content is prohibited to host with you?
Question 1.16. What type of content is possible to host with you?
Question 1.17. Is it possible to host with you of sites Adult – subjects on your site?
Question 1.18. What is ticket and how to create it?
Question 1.19. How to make backup data on vps and on a hosting?

2.FAQ – Hosting

Question 2.1. Give you a test hosting? Question 2.2. Whether there are restrictions on loading the central processor on virtual hosting?
Question 2.3. Whether supports your hosting the given versions and modules:
- version PHP - 5.0.0 and above with following modules:
- SOAP (for work with Web-services)
- SSL (for work with Web-service under report HTTPS)
- WMSinger and module CURL?
Question 2.4. Mysql and php5 are instal parallel with apache or how its module?
Question 2.5. How to install module WMSigner? Can you install it and how many it will cost?
Question 2.6. What control panel on your virtual hosting?
Question 2.7. Why does not open File Manager?
Question 2.8. FTP client has ceased to display files .htaccess?
Question 2.9. What option by means it is possible to transfer files from other sites?
Question 2.10. Where in the panel to connect SSL (for work with Web-service under report HTTPS)?
Question 2.11. How to enter in PHPMyAdmin?
Question 2.12. Whether there is an access on ftp under reports FTPS or SFTP?
Question 2.13. Is IP obligatory for access on https?
Question 2.14. Is it cost for a month for dedicated IP?
Question 2.15. Is it admissible to put scripts which go to some streams on your hosting?
Question 2.16. Where to find crontab?
Question 2.17. Whether there is a support of protected connection for work with mail?
Question 2.18. What address of server (SMTP/POP3/IMAP4)?
Question 2.19. What address of MySQL server?
Question 2.20. What address of PostgreSQL server?
Question 2.21. Why PHP, CGI script doesn’t work?
Question 2.22. How to receive SSH access to hosting?
Question 2.23. What path to php and other interpreters on your hosting?

3.FAQ – VPS/VDS

Question 3.1. Give you a test VPS?
Question 3.2. What version of kernel on your VPS?
Question 3.3. What virtualization technology you apply?
Question 3.4. How to order VDS on your site?
Question 3.5. What to write in the description of payment (note of payment) WMZ for VDS?
Question 3.6. What to enter in columns: " Virtual private server hostname " and
" Create DNS zone" for registration on tariff plan VDS?
Question 3.7. When will be obtained data of access after the order and payments VDS, Ns of server?
Question 3.8. Is it possible to register domain after registration or it is necessary to do in the begining?
Question 3.9. In what terms VDS activation after order and payments is carried out?
Question 3.10. How much additional ip costs and how it to buy from control panel?
Question 3.11. How to adhere additional IP to account? Is it done automatically?
Question 3.12. Need ip from another subnet what shell to do?
Question 3.13. Is it possible transition with Start 7 on Standard 7, Classik 7, Avantgarde 7
and in the opposite direction, without a re-registration? Whether probably to pass from tariff Start for tariff Start 7?
Question 3.14. What it is necessary to make to take advantage domain on rented VDS?
Question 3.15. What adress your NS-servers?
Question 3.16. What it is necessary to do on VDS to have an opportunity to upload files to FTP?
Question 3.17. Is it possible to install cPanel, PHP 4 and extansions for PHP?
Question 3.18. Is it possible to put vpn-gateway on VDS?
Question 3.19. Is it possible to have nat on VDS?
Question 3.20. Is it possible install OpenVPN?
Question 3.21. Service on OpenVPN is included into cost VPS?
Question 3.22. How to coufigure FTP access and databases MySQL on VDS?
Question 3.23. How much costs full reinstallation of server, panel?
Question 3.24. Is you VPS with support php, mysql?
Question 3.25. How to create MySQL Base?
Question 3.26. Is there any limit on cpu usage?
Question 3.27. How to buy on your site the control panel for VDS?
Question 3.28. What is your control panel for VDS and whether it is possible to organize a hosting on VDS?
Question 3.29. Have you any help for the panel webmin?
Question 3.30. Panel webmin allows to be engaged a hosting on VDS?
Question 3.31. Have you any help for the panel DirectAdmin?
Question 3.32. What benefits does DirectAdmin have over WebMin?
Question 3.33. Is it possible to pass: DirectAdmin -> ISPmanager -> DirectAdmin? Is it free of charge?
Question 3.34. Is it possible to pass: DirectAdmin -> Webmin -> DirectAdmin? Is it free-of-charge?
Question 3.35. What to enter in columns:
Virtual private server hostname
Create DNS zone
VPS root password
Confirm VPS root password
Question 3.36. Is it possible to take VDS without the control panel?
Question 3.37. How to install PHP5 on VDS?
Question 3.38. Correction of technical problems on VDS is free-of-charge or paid and a have you moneyback?
Question 3.39. How to reboot VDS from the control panel?
Question 3.40. How to restart MySQL?

4.FAQ – Domain

Question 4.1. Is it possible to register domains at other registrar, and then to add in account?
Question 4.2. What domains at once become accessible?
Question 4.3. If domains are registered at other registrar how to attach them to hosting bought from you?
Question 4.4. Is it possible to buy domain directly from account?
Question 4.5. Is it possible to see domain parked in account?
Question 4.6. Give you temporary domain or subdomain?
Question 4.7. How to be registered, if it is impossible to specify domain at carry?
Question 4.8. Have you any restrictions on domain zones?
Question 4.9. What address i can enter on site while domain is not attached?
Question 4.10. What and where it is necessary to register, that site was loaded not only on
http://mysite.com/ but also on http://www.mysite.com/?

1.FAQ – General

Question 1.1. In what date-centers your servers are placed?
Answer: We have two server platforms:
First - Located in Amsterdam, Netherlands and included in the most high-speed traffic exchange point in Europe AMS-IX.
Second - is located in Nurnberg, Germany, and included in the DE-CIX.

Question 1.2. Do you have test accounts?
Answer: No, on a virtual hosting and on VDS we do not give test accounts

Question 1.3. Is it possible to replace contact info in the account panel?
Answer: we do not provide anonymous hosting/VDS. Accounts with fake registration info will not be activated - will be moneyback.

Question 1.4. What payment methods exist?
Answer: payment methods: WebMoney, Credit Card and PayPal, via 2CheckOut.
Our sales department works around-the-clock and all questions which arise, will be solved in the same shortest terms, as usual, technical questions.

Question 1.5. Is it possible to choose payment with WebMoney on you site during the moment of registration?
Answer: During registration the choice of payment method will be offered to you, it will be necessary for you to choose a way of payment with WebMoney.
In the end of procedure you will be redirect on merchant.webmoney.ru for realization of payment order.
It is necessary for you to be registered with halp of Internet Explorer with established ActiveX - Wmacceptor.dll.

Question 1.6. How to fill up account balance (how to pay the following accounting period)?
Answer: To fill up balance (WebMoney), be authorized for an input in the control panel from browser Internet Explorer, pass menu Billing-> Billing profile. Enter the necessary payment sum and press the button Submission of inquiry.
Further you will be redirect on merchant.webmoney.ru where payment occurs under the standard scheme (WebMoney).
After the termination of payment procedure you will be automatically readdressed on page of result carrying out of payment inside of your account.
Also you can use form https://avanpad.com/index.php?com=paymentform

Question 1.7. How to pay with WebMoney if there is no Internet Explorer available,
and it is not convenient to pay through merchant.webmoney.ru.?
Answer: You can pay direct transfer, send payment on our purse Z402542154928 (specify your login).

Question 1.8. Preliminary dialogue with technical support was not present at the moment of hosting/VDS purchase.
How to learn - whether it is accepted payment (is processed) or not?
Answer: If your account was activated also and you have received an e-mail with acknowledgement of activation and access information - your payment was processed,
you can enter menu Billing - and there look there your current balance, operations under account and also you are able to fund your balance there in a feature (see. Question 1.7.)

Question 1.9. Is it possible to pay for a hosting/VDS only for a half-month or it is obligatory only for full month?
Answer: The periods of payment specified on a site do not change. Payment is made only for full month.

Question 1.10. How to change billing period for a hosting/VDS?
Answer: To change billing period of a virtual hosting or VDS to greater or to smaller it is necessary from yours account menu Billing->Billing profile,
to click on the button with the image paper cut with the pen (at attempt transition to greater billing period the system will specify the sum which it will be necessary
to fund your balance or a difference between transitions if the period varies from greater or to smaller and counted rest to be enlisted on your balance).

Question 1.11. How to change tariff plan for a hosting/VDS?
Answer: To change the tariff plan of a virtual hosting or VDS it is possible from yours account menu Billing-> Billing profile, to click on the button with the image paper cut with the pen.

* to change billing period to greater (Euro Silver-> Euro Gold-> Euro Platinum) you can (independently from your account menu) only if you have enough money for this purpose on your balance if it is necessary to fund your balance - see the Question 1.7.

Also probably to pass on he smaller plan (Euro Platinum-> Euro Gold-> Euro Silver), thus updating of balance can not be demanded, and the counted rest after change of the plan to be enlisted on your balance, excepting that variant when you carry out transition to the smaller plan last day your billing period.

* when tariff plan for a hosting/VDS is changed no data will be lost. Changing tariff plan VDS see the Question 3.13

Question 1.12. The traffic (GB) is ingress, egress or summary?
Answer: Total, in any parity

Question 1.13. In what cases account will be canceled or deleted?
Answer: Delay of payment 3 days – cancellation/suspending, with immediate notification to e-mail indicated during registration process.
Immediately cancellation/suspending and deleting the account and databases (no earlier than 7 days after the cancellation/suspending of account) with notification to e-mail indicated during registration process happen if:
- in case of abuse
- in fact of detect violations described in question 1.15.
- in payment for further services will be not received

(*at inquiry of account restoration data cannot be restored).

See also The main legal requirements for content http://avanpad.com/index.php?com=dif_dc

Question 1.14. Have you a moneyback?
Answer: On virtual hosting and VDS, irrespective of used and paid billing period, the moneyback for not used period to not be made, excepting cases when on client balance be stored the sum exceeding cost paid billing period

If on balance (hosting/VDS) be stored the sum exceeding cost paid billing period the moneyback to be made not including current paid billing period, minus the commission for transfer;
*in case of suspended account because of abuse the moneyback is not made.

the moneyback for the installed control panels, non-free consultations and services on VDS will not be made;

Question 1.15. What type of content is prohibited to host with you?
Answer: see The main legal requirements for content http://avanpad.com/index.php?com=dif_dc

*in case of infringement given interdictions on sites accommodation of the set forth above subjects moneyback described in a question 1.14, are not made (See Answers 1.13 - 1.14)

Question 1.16. What type of content is possible to host with you?
Answer: Everything, that legally also does not break the international norms

Question 1.17. Is it possible to host with you of sites Adult – subjects on your site?
Answer: in Netherlands platform - probably all in this direction, except for CP (child porno)
in Germany platform porn and erotica strictly prohibited
*in case of infringement given interdictions on sites accommodation of the set forth above subjects moneyback described in a question 1.14, are not made (See Answers 1.13 - 1.14)

Question 1.18. What is ticket and how to create it?
Answer: Ticket (ТТ) - can be used by you for communication/reference to administrator, any your problem is described, tickets are processed 4 times day. It is created from your account Support Center->Make a New Ticket

Question 1.19. How to make backup data on vps and on a hosting?
Answer: Backup are created automatically, for all accounts of hosting and virtual servers - for restoration in case of system crash.
You can configure backup any accessible means if you wish to support the quantity of spears necessary to you independently.
For automation of creation backup on server - http: // sypex.net/for MySQL.
For files simply command on cron - tar czf/hsphere/local/home // backup-.tgz/hsphere/local/home // where
- a name of yours unix user
- the domain which you want to backup for example test.com

2.FAQ – Hosting

Question 2.1. Give you a test hosting?
Answer: No, we do not give test hosting.

Question 2.2. Whether there are restrictions on loading the central processor on virtual hosting?
Answer: On virtual hosting - yes, for each tariff plan there is a limit processor time
if you have a greater loading - consider our offer on the virtual private servers

Question 2.3. Whether supports your hosting the given versions and modules:
- version PHP - 5.0.0 and above with following modules:
- SOAP (for work with Web-services)
- SSL (for work with Web-service under report HTTPS)
- WMSinger and module CURL?
Answer: Yes:
- Version PHP - 5.2
- SOAP and SSL are present
- WMSigner - you can put (see the Question 2.5)
- CURL is both in PHP and in the form of the utility

Question 2.4. Mysql and php5 are instal parallel with apache or how its module?
Answer: Mysql is a separate service, as well as apache php5 is a package which can be used in various conditions including as the module to apache

Question 2.5. How to install module WMSigner? Can you install it and how many it will cost?
Answer: It will be necessary for you to pass for this purpose to tariff plan Euro Gold, with access on SSH,
(access on SSH is possible only since plan Euro Gold) then you can compile and install sainer if you wish to install it on Euro Silver - you can create inquiry about installation in our sales department on sales@avanpad.com - installation cost $10

Question 2.6. What control panel on your virtual hosting?
Answer: Control panel H-Sphere
Demo-version can looked to authorized on a site as:
login: demo1
password: demo12

Question 2.7. Why does not open File Manager?
Answer: Probably you had problems with your browser (Opera), with a cache, try to reload a browser

Question 2.8. FTP client has ceased to display files .htaccess?
Answer: Switch display of the latent files in FTP client (check up that it is included)
if it is included - should display a file manager (webshall) - too works through FTP

Question 2.9. What option by means it is possible to transfer files from other sites?
Answer: WGET - the console program which it is possible to download files

Question 2.10. Where in the panel to connect SSL (for work with Web-service under report HTTPS)?
Answer: You should be to switch site on dedicated IP, (Domain Settings-> Domain Info)

Question 2.11. How to enter in PHPMyAdmin?
Answer: Section of database -> MySQL-> editing of chosen DB

Question 2.12. Whether there is an access on ftp under reports FTPS or SFTP?
Answer: For SFTP it is necessary for you SSH which is accessible since plan Euro Gold

Question 2.13. Is IP obligatory for access on https?
Answer: Yes, for SSL access it is necessary to you dedicated IP

Question 2.14. Is it cost for a month for dedicated IP?
Answer: Yes, it is monthly payment

Question 2.15. Is it admissible to put scripts which go to some streams on your hosting?
Answer: It is possible only on VDS

Question 2.16. Where to find crontab?
Answer: In control panel, FTP/User account

Question 2.17. Whether there is a support of protected connection for work with mail?
Answer: Yes, you can specify obligatory use SSL of enciphering for work with mail under reports SMTP/POP3/IMAP4

Question 2.18. What address of server (SMTP/POP3/IMAP4)?
Answer: mail.yourdomain

Question 2.19. What address of MySQL server?
Answer: mysql.avanpad.com

Question 2.20. What address of PostgreSQL server?
Answer: pgsql.avanpad.com

Question 2.21. Why PHP, CGI script doesn’t work?
Answer: Access rights to file are install incorrectly, should be - 755 (rwxr-xr-x).
The rights 755 mean that file can be read through and started everybody (for example, scripts)
It is possible to change rights on php files:
1 - through FTP (if your ftp client is similar function);
2 - through the File Manager available in your control panel

Question 2.22. How to receive SSH access to hosting?
Answer: Make inquiry from FTP/User Accountfor activation of SSH

Question 2.23. What path to php and other interpreters on your hosting?
Answer: Patch to php:
/hsphere/shared/php5/bin/php-cgi - for work through a web
/hsphere/shared/php5/bin/php-cli - for work from the console, or for crontab
Patch to interpreters:
/usr/bin/perl
/usr/bin/python
/usr/bin/java
/bin/sh
/bin/bash

3.FAQ – VPS/VDS

Question 3.1. Give you a test VPS?
Answer: we do not give test VPS

Question 3.2. What version of kernel on your VPS?
Answer: on FreeVPS - 2.6.9 , on OpenVZ - 2.6.18

Question 3.3. What virtualization technology you apply?
Answer: virtualization technology – FreeVPS and OpenVZ

Question 3.4. How to order VDS on your site?
Answer: for purchase VDS you press Buy in the end of table, or click on the name of tariff plan and fill registration data

Question 3.5. What to write in the description of payment (note of payment) WMZ for VDS?
Answer: payment for VDS, chosen tariff plan, and your login (user name)

Question 3.6. What to enter in columns: " Virtual private server hostname " and
" Create DNS zone" for registration on tariff plan VDS?
Answer: Virtual private server hostname is a basic domain name for server (hostname), can enter domain or any combination of kind domain123.com,
Create DNS zone - mark only when you have entered really existing domain in previous floor and would like it to park on our DNS

Question 3.7. When will be obtained data of access after the order and payments VDS, Ns of server?
Answer: activation letter on your mail should come and your VDS will be automatically installed within 30 minutes
DNS for parking:
primary: dns1.avanpad.com
secondary: dns2.avanpad.com

Question 3.8. Is it possible to register domain after registration or it is necessary to do in the begining?
Answer: it is possible to make order later from control panel, and during registration you can simply specify
domain name for VPS which you are going to register, without dependence from domain registration -
to yours VPS this will be assignment hostname, you can register it later (or to not register at all)

Question 3.9. In what terms VDS activation after order and payments is carried out?
Answer: Activation instant, after receipt of payment + automatic installation within 30 minutes

Question 3.10. How much additional ip costs and how it to buy from control panel?
Answer: Price of additional IP depends on the tariff plan chosen by you.
It is necessary to fill up balance of your account from your control panel.
To fill up balance - enter Billing-> Billing profile, below specify the sum and press " Submit button ".
Then add IP in section " virtual private server (VPS) "-> IP server

Question 3.11. How to adhere additional IP to account? Is it done automatically?
Answer: yes, automatically - all over again it is necessary to add money for balance,
then to come into section VPS IP and to add IP (see Question 3.10)

Question 3.12. Need ip from another subnet what shell to do?
Answer: server is installed in one vlan, in which route one subnet IP addresses and
if to you need IP from another subnet you will need to order two VDS on different servers

Question 3.13. Is it possible transition with Start 7 on Standard 7, Classik 7, Avantgarde 7
and in the opposite direction, without a re-registration? Whether probably to pass from tariff Start for tariff Start 7?
Answer: Start-> Start 7 = a re-registration, change IP and probably server transition with Start 7 on Standard 7, Classik 7, Avantgarde 7
and in opposite direction it is possible from your account without special changes, at presence enough money on your balance for transition
(section Billing-> Billing profile, to click on the button with the image paper cut with pen (more details see Questions 1.11)
* at change of tariff plan VDS data are not lost

Question 3.14. What it is necessary to make to take advantage domain on rented VDS?
Answer: 1. To register NS records for domain at your registrar:
dns1.avanpad.com
dns2.avanpad.com
2. To park the domain in control panel H-Sphere (Domain Settings)
3. After updating DNS on the world - 24-72 hours (when your domain will start respond on IP) -
you can coufigure Apache Web server on certain directory (by default/var/www/html/) and to fill in it necessary pages

brief list of commands
yum install httpd php mysql php-mysql php-pear
install necessary components of web server and a database

chkconfig --level 2345 mysql on
chkconfig --level 2345 httpd on
informs system that at loading it should start mysql and httpd

service mysql start
service httpd start
starts services

Question 3.15. What adress your NS-servers?
Answer: primary: dns1.avanpad.com
secondary: dns2.avanpad.com

Question 3.16. What it is necessary to do on VDS to have an opportunity to upload files to FTP?
Answer: you should install/start FTP server (vsftpd or proftpd)
and create user in system, to be able to login under it to FTP

Question 3.17. Is it possible to install cPanel, PHP 4 and extansions for PHP?
Answer: you can install on VPS anything you like, including cPanel and php4.
We sell licenses for DirectAdmin, ISPmanager, cPanel.

Question 3.18. Is it possible to put vpn-gateway on VDS?
Answer: yes, it is possible

Question 3.19. Is it possible to have nat on VDS?
Answer: yes, nat works, iptables/tun/tap

Question 3.20. Is it possible install OpenVPN?
Answer: yes, it is possible, we can install for you package OpenVPN on VPS and it will be guaranteed to work

Question 3.21. Service on OpenVPN is included into cost VPS?
Answer: Installation of OpenVPN + NAT + installation of server in a mode 1 server - 1 client - EUR30/one time
Installation of OpenVPN + NAT + installation of server in a mode 1 server - is a lot of clients - EUR50/one time
* in a word "client" the opportunity of connection to server of simultaneous sessions in this case is meant,
we do not carry out of installation and consultation on installation from the client part, only installation of server part.

Question 3.22. How to coufigure FTP access and databases MySQL on VDS?
Answer: it is necessary to install corresponding packages with yum and to adjust according to your needs (try to install mysql in the standard way: yum install mysql-server).
For this purpose you need to login with SSH, to install packages from a command line – with utility yum: yum install vsftpd you also can reed man yum.
Also we urgently advise you to order control panel (DirectAdmin/ISPmanager) which will solve all your problems connected with VDS administration

Question 3.23. How much costs full reinstallation of server, panel?
Answer: first time free of charge - the subsequent $5, reinstallation of paid control panel - $5

Question 3.24. Is you VPS with support php, mysql?
Answer: you can install absolutely any versions on PHP, MySQL and any other packages,
VPS – is the same as dedicatet server with root access and all opportunities following from it

Question 3.25. How to create MySQL Base?
Answer: In a manual mode, or with a phpMyAdmin, accessible free-of-charge.
It is necessary to have apach web server with PHP running.
Also we urgently advise you to order control panel (DirectAdmin/ISPmanager) which will solve all your problems connected with VDS administration

Question 3.26. Is there any limit on cpu usage?
Answer: in case of the virtual private servers - restrictions of processor time are not present,
we distribute it equally between all servers and we watch the general loading and abusings.
Processor - is not limited as on Xen, all VDS divide it fairly

Question 3.27. How to buy on your site the control panel for VDS?
Answer: after you were defined with a choice of the panel - you inform in the technical support what panel would like to install, fill up your balance,
cost of the control panel is paid monthly, it is possible variants of lifetime licenses with one time payment
(see p. Virtual server)

Question 3.28. What is your control panel for VDS and whether it is possible to organize a hosting on VDS?
Answer: you can organiz hosting, technically it is possible, we can install VDS:
WebMin - a web-interface for system administration under Unix.
Using any modern web-browser, you can setup user account, apache, DNS to make a file accessible through a network and many other things.
Webmin eliminates need manually to edit Unix configuration files such as/etc/passwd, and allows you to operate system from the console or remote.
In WebMin it is possible to set crontab, but if you are poorly familiar with Linux, it is better to take DirectAdmin since WebMin - is calculated on professional Linux users

ISPmanager is the server control panel working through a web-browser.
There is a wide set of opportunities containing all necessary for server management in ISPmanager,
does not demand any special knowledge of system administration.
The hierarchical system of the rights division allows ISPmanager to differentiate access for various categories of users.
The user interface will help you to operate your server easily and quickly.

DirectAdmin does not concede on convenience and is less exacting to resources than Webmin

*it is possible to learn more about each panels - cluck on the panels name in the table on p. Virtual a server

Question 3.29. Have you any help for the panel webmin?
Answer: http://www.swelltech.com/support/pdfs/webminguide.pdf it is link on full webmin documentation

Question 3.30. Panel webmin allows to be engaged a hosting on VDS?
Answer: this panel definitely will cause difficulties, webmin facilitates work with a server for experienced users (administrator), and practically is not adapted for the organization of hosting.
We urgently recommend to order control panel DirectAdmin which is intended for these purposes.

Question 3.31. Have you any help for the panel DirectAdmin?
Answer: http://admin.site-helper.com and http://www.directadmin.com/newinstall.html

Question 3.32. What benefits does DirectAdmin have over WebMin?
Answer: WebMin is intended for skilled administrator, facilitating performance of routine problems,
practically is not intended for a hosting or other commercial application,
it demands knowledge Linux, if you are poorly familiar with Linux it is better for you to take DirecAdmin.
(especially if you wish to place set of sites, you will save more memories)

Question 3.33. Is it possible to pass: DirectAdmin -> ISPmanager -> DirectAdmin? Is it free of charge?
Answer: they are not compatible, carry of accounts - is theoretically possible, but practically it’s very difficult also it is necessary to transfer all data in a manual mode

Question 3.34. Is it possible to pass: DirectAdmin -> Webmin -> DirectAdmin? Is it free-of-charge?
Answer: yes, such variant is possible, is free-of-charge (only cost of panel DirectAdmin),
but they are not compatible and, and it is necessary to delete DirectAdmin and install webmin

Question 3.35. What to enter in columns:
Virtual private server hostname
Create DNS zone
VPS root password
Confirm VPS root password
Answer: Virtual private server hostname - hostname for your new virtual server in a format of domain name, can enter existing domain name or you what wish to register
Create DNS zone - (if you have a real domain and you would like to park it on our DNS, put tick Create DNS zone)
VPS root password - the password for root server access
Confirm VPS root password - confirm of the password for root server access

Question 3.36. Is it possible to take VDS without the control panel?
Answer: it is possible to buy VDS without panel, not necessarily to buy panels but f you do not have experience with Linux/*NIX,
we recommend to order no-free control panel, it considerably will facilitate your work with VDS.
We are not obligated to give free consultations on software configuration and tuning. (the detailed description of panels see the Question 3.28 and on our site)

Question 3.37. How to install PHP5 on VDS?
Answer: it is PHP 4 by default in distribution Linux - CentOS 4.4
you can install any version PHP
You can take advantage of below-mentioned instructions for updating PHP up to 5 version.
1. Open in any editor a file/etc/yum.repos.d/CentOS-Base.repo
2. In section responsible for repository Plus
[centosplus]
name=CentOS-$releasever – Plus
mirrorlist=http://mirrorlist.centos.org/?release=$releasever&arch=$basearch&repo=centosplus
#baseurl=http://mirror.centos.org/centos/$releasever/centosplus/$basearch/
gpgcheck=1
enabled=0
gpgkey=http://mirror.centos.org/centos/RPM-GPG-KEY-centos4
Replace a line enabled=0 on enabled=1
3. Enter a command yum update php

Question 3.38. Correction of technical problems on VDS is free-of-charge or paid and a have you moneyback?
Answer: we guarantee the general working capacity a host-server, all the problems connected with vps software are solved paid, (there is no have moneyback for the made VPS settings) it meent administration and consultations
under the install software on a virtual server - are not included into a monthly user's payment. (see p. Virtual server)

*“If you do not have experience with Linux/*NIX, we recommend to order no-free control panel.
We are not obligated to give free consultations on software configuration and tuning.
If you need us to configure software for you, please create detailed request and send it to sales@avanpad.com, we will invoice you shortly.”

Question 3.39. How to reboot VDS from the control panel?
Answer: Virtual Private Server -> Status: Is Running Stop It
("Stop it" then for a 1-2 minutes "is Running")

Question 3.40. How to restart MySQL?
Answer: commands:
service mysqld start
service mysqld stop
service mysqld restart

4.FAQ – Domain

Question 4.1. Is it possible to register domains at other registrar, and then to add in account?
Answer: yes it is possible, certainly

Question 4.2. What domains at once become accessible?
Answer: .biz and .info - in 2 hours, others in 24-72 hours, after DNS updating data on the world

Question 4.3. If domains are registered at other registrar how to attach them to hosting bought from you?
Answer: it is necessary for you to change NS records of these domains at your registrar to our:
dns1.avanpad.com
dns2.avanpad.com
and then to add domain from the control panel of your account
Domains->Add domain - Host Existing Site

Question 4.4. Is it possible to buy domain directly from account?
Answer: yes it is, after registration, - we sell domains only to our clients of hosting or VDS/VPS,
you can order them from control panel, or at the moment of registration
menu Domain -> Add new domain -> Register new domain

Question 4.5. Is it possible to see domain parked in account?
Answer: click on domain in the right part of control panel and choose section DNS configuration

Question 4.6. Give you temporary domain or subdomain?
Answer: subdomains it is not given, temporary - only on existing domains,
for the period DNS updating (24-72 hours)

Question 4.7. How to be registered, if it is impossible to specify domain at carry?
Answer: you can specify it during the moment of registration as the existing domain which you are registered,
or to register without domain and after activation to add this domain in the control panel

Question 4.8. Have you any restrictions on domain zones?
Answer: we have no restrictions on domain zones

Question 4.9. What address i can enter on site while domain is not attached?
Answer: on VDS - if it is setup Apache HTTPd, or paid control panel (DirectAdmin/ISPmanager)
you can enter on your IP address - you will have access contents/var/www/html only. Other variant is not present.
On virtual hosting: in domain properties - Web Options - you can look temporary alias which is created for this domain and to come temporarily on it.

Question 4.10. What and where it is necessary to register, that site was loaded not only on
http://mysite.com/ but also on http://www.mysite.com/?
Answer: on virtual hosting all registers automatically,
for VDS - in case of if you use our DNS for domain parking it is necessary to create
A record for a corresponding subdomain (www.), or for all subdomains - * specifying on IP your virtual server:
Domain Sattings – click on domain name
DNS configuration - to click Add DNS A Record
Name - to enter www or * (all subdomains).